:root {
  --navy: #0F262C;
  --navy-2: #163640;
  --mid-teal: #007373;
  --teal: #00ABB0;
  --grey: #EAEAEA;
  --white: #FFFFFF;
  --ink: #0F262C;
  --muted: #5b6f74;
  --good: #1f9d6b;
  --ok: #e0a100;
  --bad: #d0473a;
  --radius: 14px;
  font-family: "TT Hoves", "Arial Nova", Arial, Helvetica, sans-serif;
}

* { box-sizing: border-box; }
[hidden] { display: none !important; }
html, body { margin: 0; }
body { background: var(--grey); color: var(--ink); min-height: 100vh; }

.topbar {
  background: var(--navy);
  display: flex; align-items: center; gap: 14px;
  padding: 14px 24px;
}
.logo { height: 28px; }
.product { color: var(--white); font-weight: 300; font-size: 18px; letter-spacing: .5px; border-left: 1px solid #ffffff44; padding-left: 14px; }
.product b { color: var(--teal); font-weight: 600; }

main { max-width: 860px; margin: 0 auto; padding: 32px 16px 64px; }
.screen { display: none; }
.screen.active { display: block; animation: fade .35s ease; }
@keyframes fade { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }

h1 { font-weight: 300; font-size: 34px; margin: 8px 0 12px; }
h2 { font-weight: 600; font-size: 20px; margin: 28px 0 10px; }
.lead { font-size: 18px; color: var(--muted); max-width: 620px; }
.muted { color: var(--muted); }
.small { font-size: 13px; }
.error { color: var(--bad); font-weight: 600; }

/* ---------- start */
.start-form {
  background: var(--white); border-radius: var(--radius); padding: 28px;
  max-width: 460px; display: flex; flex-direction: column; gap: 8px; margin-top: 24px;
  box-shadow: 0 6px 24px #0f262c14;
}
label { font-weight: 600; font-size: 14px; margin-top: 8px; }
select, input[type=text], input[type=email], input[type=password] {
  font: inherit; font-size: 16px; padding: 12px 14px; border-radius: 10px;
  border: 1.5px solid #c9d3d5; background: var(--white); color: var(--ink);
}
select:focus, input:focus { outline: 2px solid var(--teal); border-color: var(--teal); }
.hint { font-size: 13px; color: var(--muted); margin: 6px 0 0; }

.btn-primary, .btn-secondary {
  font: inherit; font-weight: 600; font-size: 18px; border: 0; cursor: pointer;
  border-radius: 999px; padding: 16px 28px; margin-top: 16px; transition: transform .1s, background .2s;
}
.btn-primary { background: var(--teal); color: var(--navy); }
.btn-primary:hover:not(:disabled) { background: #19c3c8; transform: translateY(-1px); }
.btn-primary:disabled { opacity: .5; cursor: default; }
.btn-secondary { background: var(--white); color: var(--navy); border: 1.5px solid var(--navy); }
.btn-link { background: none; border: 0; color: var(--muted); text-decoration: underline; cursor: pointer; font: inherit; margin-top: 24px; }

/* ---------- call */
#screen-call { text-align: center; }
.call-head { display: flex; justify-content: space-between; align-items: flex-start; text-align: left; }
.cust-name { font-size: 24px; font-weight: 600; }
.timer {
  font-variant-numeric: tabular-nums; font-size: 30px; font-weight: 300;
  background: var(--navy); color: var(--white); padding: 8px 16px; border-radius: 12px;
}
.timer.warn { background: var(--bad); }

.orb-wrap { margin: 40px auto 20px; }
.orb {
  --level: 0;
  width: 190px; height: 190px; margin: 0 auto; border-radius: 50%;
  display: grid; place-items: center; position: relative;
  background: radial-gradient(circle at 35% 30%, #2ed6da, var(--mid-teal) 60%, var(--navy) 100%);
  box-shadow: 0 0 0 calc(var(--level) * 40px) #00abb033, 0 18px 50px #0f262c40;
  transition: box-shadow .08s linear, filter .3s;
}
.orb-core { width: 70px; height: 70px; border-radius: 50%; background: #ffffff30; }
.orb.connecting, .orb.thinking { animation: breathe 1.6s ease-in-out infinite; filter: saturate(.6); }
.orb.thinking .orb-core { border: 4px solid #ffffff55; border-top-color: var(--white); background: none; animation: spin 1s linear infinite; }
.orb.speaking { animation: talk .5s ease-in-out infinite alternate; }
.orb.listening { background: radial-gradient(circle at 35% 30%, #ffffff, #bfeff0 45%, var(--teal) 100%); }
@keyframes breathe { 50% { transform: scale(.94); } }
@keyframes talk { from { transform: scale(1); } to { transform: scale(1.07); } }
@keyframes spin { to { transform: rotate(360deg); } }
.orb-label { margin-top: 18px; font-size: 18px; color: var(--muted); min-height: 24px; }

.dots { display: flex; gap: 10px; justify-content: center; margin: 10px 0 26px; }
.dot { width: 12px; height: 12px; border-radius: 50%; background: #c9d3d5; transition: background .3s, transform .3s; }
.dot.done { background: var(--mid-teal); }
.dot.current { background: var(--teal); transform: scale(1.35); }

.captions { display: grid; gap: 10px; text-align: left; }
.cap { background: var(--white); border-radius: var(--radius); padding: 14px 18px; min-height: 56px; line-height: 1.45; }
.cap .who { display: block; font-size: 12px; text-transform: uppercase; letter-spacing: 1px; color: var(--mid-teal); font-weight: 600; margin-bottom: 4px; }
.cap-you .who { color: var(--muted); }

.debug { display: flex; gap: 8px; margin-top: 14px; }
.debug input { flex: 1; }
.debug button { font: inherit; padding: 0 16px; border-radius: 10px; border: 0; background: var(--navy); color: var(--white); cursor: pointer; }

/* ---------- scoring */
.spinner-line { display: flex; align-items: center; gap: 12px; font-size: 18px; }
.spinner { width: 22px; height: 22px; border-radius: 50%; border: 3px solid #c9d3d5; border-top-color: var(--teal); animation: spin .9s linear infinite; }
.fun { margin: 18px 0; font-size: 22px; font-weight: 300; color: var(--mid-teal); min-height: 32px; transition: opacity .3s; }
.running { background: var(--navy); color: var(--white); border-radius: var(--radius); padding: 18px 22px; display: flex; justify-content: space-between; align-items: center; }
.running-label { font-size: 14px; text-transform: uppercase; letter-spacing: 1px; color: #9fc6c9; }
.running-value { font-size: 38px; font-weight: 300; font-variant-numeric: tabular-nums; }
.running .muted { color: #9fc6c9; }
.tiles { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 12px; margin-top: 16px; }
.tile { background: var(--white); border-radius: var(--radius); padding: 14px; animation: pop .4s ease; }
.tile .qid { font-weight: 600; color: var(--mid-teal); }
.tile .qsec { font-size: 12px; color: var(--muted); min-height: 30px; }
.tile .qmarks { font-size: 28px; font-weight: 300; font-variant-numeric: tabular-nums; }
.bar { height: 6px; border-radius: 3px; background: var(--grey); overflow: hidden; margin-top: 6px; }
.bar > i { display: block; height: 100%; width: 0; background: var(--teal); transition: width 1s ease; }
@keyframes pop { from { transform: scale(.85); opacity: 0; } to { transform: none; opacity: 1; } }

/* ---------- report */
.report-hero { background: var(--navy); color: var(--white); border-radius: var(--radius); padding: 28px; display: flex; gap: 28px; align-items: center; flex-wrap: wrap; }
.ring { position: relative; width: 170px; height: 170px; flex: none; }
.ring svg { transform: rotate(-90deg); }
.ring .num { position: absolute; inset: 0; display: grid; place-items: center; text-align: center; }
.ring .num b { font-size: 52px; font-weight: 300; line-height: 1; }
.ring .num span { font-size: 13px; color: #9fc6c9; }
.hero-text { flex: 1; min-width: 240px; }
.hero-text h1 { margin: 0 0 8px; font-size: 26px; }
.badge { display: inline-block; background: var(--teal); color: var(--navy); font-weight: 600; padding: 4px 12px; border-radius: 999px; font-size: 14px; margin-right: 6px; }
.badge.alt { background: #ffffff22; color: var(--white); }
.meta { color: #9fc6c9; font-size: 14px; margin-top: 10px; }
.stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 12px; margin-top: 16px; }
.stat { background: var(--white); border-radius: var(--radius); padding: 16px; }
.stat .k { font-size: 12px; text-transform: uppercase; letter-spacing: 1px; color: var(--muted); }
.stat .v { font-size: 26px; font-weight: 300; margin-top: 4px; }
.card { background: var(--white); border-radius: var(--radius); padding: 20px 22px; margin-top: 12px; line-height: 1.5; }
.two { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.two .card { margin-top: 0; }
.card ul { margin: 6px 0 0; padding-left: 20px; }
.card li { margin: 6px 0; }
.card h3 { margin: 0 0 6px; font-size: 16px; }
.good h3 { color: var(--good); }
.improve h3 { color: var(--bad); }
details.q { background: var(--white); border-radius: var(--radius); margin-top: 10px; padding: 0 20px; }
details.q summary { cursor: pointer; padding: 16px 0; display: flex; justify-content: space-between; gap: 16px; font-weight: 600; list-style: none; }
details.q summary::-webkit-details-marker { display: none; }
details.q summary .m { font-variant-numeric: tabular-nums; white-space: nowrap; color: var(--mid-teal); }
details.q .body { padding-bottom: 16px; line-height: 1.5; }
.crit { display: grid; grid-template-columns: 52px 1fr; gap: 6px 10px; font-size: 14px; margin: 10px 0; }
.crit .cm { font-weight: 600; font-variant-numeric: tabular-nums; }
.crit .ev { color: var(--muted); font-style: italic; }
.better { background: #e6f7f7; border-left: 4px solid var(--teal); padding: 10px 14px; border-radius: 8px; margin-top: 10px; }
.transcript { max-height: 420px; overflow: auto; font-size: 14px; }
.transcript p { margin: 6px 0; }
.transcript .c b { color: var(--mid-teal); }
.report-actions { display: flex; gap: 12px; flex-wrap: wrap; margin-top: 20px; }

@media (max-width: 640px) {
  .two { grid-template-columns: 1fr; }
  h1 { font-size: 28px; }
  .orb { width: 150px; height: 150px; }
}

@media print {
  body { background: #fff; }
  .no-print, .topbar { display: none; }
  .report-hero { -webkit-print-color-adjust: exact; print-color-adjust: exact; }
  details.q { break-inside: avoid; }
  details.q .body { display: block; }
  main { padding: 0; }
}

/* ---------- signed-in chrome */
.usernav { margin-left: auto; display: flex; align-items: center; gap: 16px; font-size: 14px; }
.usernav a { color: var(--teal); text-decoration: none; font-weight: 600; }
.usernav a:hover { text-decoration: underline; }
.who-label { color: #cfe3e5; }
.nav-btn { font: inherit; font-size: 14px; background: none; border: 1px solid #ffffff55; color: var(--white); border-radius: 999px; padding: 6px 14px; cursor: pointer; }
.nav-btn:hover { border-color: var(--teal); }
.signed-in-as { margin-top: 4px; }

/* ---------- admin */
main.wide { max-width: 1100px; }
.add-user h3 { margin-bottom: 4px; }
.form-row { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 12px; }
.form-row > div { display: flex; flex-direction: column; gap: 6px; }
.small-btn { font-size: 15px; padding: 10px 20px; }
.secret { border-left: 4px solid var(--teal); }
.mono { font-family: Consolas, "Courier New", monospace; font-size: 20px; background: var(--grey); padding: 10px 14px; border-radius: 8px; display: inline-block; user-select: all; }
.table-card { overflow-x: auto; padding: 8px 12px; }
table.users { width: 100%; border-collapse: collapse; font-size: 14px; }
table.users th { text-align: left; font-size: 12px; text-transform: uppercase; letter-spacing: 1px; color: var(--muted); padding: 10px 8px; border-bottom: 1px solid var(--grey); }
table.users td { padding: 10px 8px; border-bottom: 1px solid var(--grey); vertical-align: middle; }
table.users select { padding: 6px 8px; font-size: 14px; }
.disabled-row td { color: var(--muted); }
.actions { white-space: nowrap; }
.link-btn { background: none; border: 0; color: var(--mid-teal); cursor: pointer; font: inherit; font-size: 13px; padding: 2px 6px; text-decoration: underline; }
.link-btn.danger { color: var(--bad); }
.small-badge { font-size: 11px; padding: 1px 8px; }